Full Hire Terms & FAQs
Monday 10am till 6pm Tuesday 10am till 5pm Wednesday 10am till 5pm Thursday 10am till 5pm Friday 10am till 6pm Saturday by appointment only
To request a quote for any of our equipment or services, visit our contact page and fill out an enquiry forms or add your equipment items to our wishlist. The office will get in contact with you within 24 -48 hours from sending the enquiry. You can also make an enquiry by call our office during our trading hours 1300 134 493 or emailing us at email@example.com
No. Delivery is worked out on location and the amount of equipment that is being hired, to get a accurate price please contact our office.
The labour fee covers all man hours to prep, load, unload, set up, pack down and clean equipment for your event. The labour fee is based on the equipment ordered, access into the venue and how long each item takes to install and pack down.
Yes. Feel Good Events offers a 24 hour service, 7 days a week. A after hours fee will be charged for anything before 9am or after 5pm Monday to Sunday. After hours fees are based on how many people will need be allocated for the deliver and pick up.
If booking is cancelled between deposit payment and up to 8 days before the event, Feel Good Events will make a full refund of any hire fees paid minus the 20% deposit paid. Bookings cancelled within 7 days of the event date will forfeit 100% of the total hire fee. These cancellation terms apply to cancellation of individual items from any confirmed order.
We are a Melbourne base company but do travel interstate. Please contact our office for more pricing and information
Yes, all pricing includes GST.
DIY clients will collect equipment from our showroom on the day allocated on their booking. Weekday Hires (Monday – Thursday) hires must picked up on the day of the event during trading hours & equipment to be returned the following day during trading hours also. Weekend Hires (Friday – Monday) must picked up on Friday between 10am – 6pm & must be returned between 10am and 6pm on Monday. This is classified as a 1 day hire. We will not stay open longer than 6pm or 5pm (depending on the day) so please make sure to make time for travel. If equipment is not returned before 6pm on Monday or 5pm during the week there will be an extra nights hire added onto the final bill, this will be the full cost of another days hire.
Delivery events will be allocated a 3 hour delivery time slot for the day of the event and the same for pickup which a 3 hour time slot will be allocated for the following day. This is classified as a 1 day hire, delivery/pick up days may vary on the time of the year and work load.
To make a booking simply send us a wishlist request via the website, an website enquiry or by calling our office. Our office is open 10am till 5pm Monday till Friday so you are welcome to pop down anytime during these trading hours to see us in person.
Yes, all hires are required to pay a 20% deposit to lock in the equipment or service.
Yes we have a minimum hire charge of $100 for all hires. You must spend $100 or more on equipment to qualify for the hire.
With all DIY bookings Feel Good Events require a $100 security bond. This must be paid at pick up from our warehouse or on delivery, in cash or card and will be given back to you on return in the method you paid (if the equipment is returned in good working condition). Please make sure you have a valid driver’s licence to hire out the equipment, sorry no learner permits accepted. If bond is being refunded into your account please make sure to allow 2 -3 working days to process into your account.
You can pay for equipment over the phone with a credit card, into our bank account via internet banking or at our office through EFTPOS. We can accept Visa or Mastercard over the phone but unfortunately cheques & AMEX are not accepted.
We require a current driver’s licence ID with your current address on it. The person hiring equipment must be over 18 years of age. Learner’s permits will not be accepted. This is only required if you are DIY the equipment.
If equipment is not returned at the specified times an extra nights hire fee’s will be applied.
In most cases equipment will fit in any size car but alot will depend on how much equipment you hire. Please check with our office if you are hiring alot of equipment and are not sure.
If equipment is lost or damaged all equipment will be paid for by the client. In some cases the bond may cover loss or damage but otherwise all repairs and replacement will be paid for by the client. Our equipment is not covered by insurance in your care and this is the responsibility of the hirer. For all hire conditions please check out our terms and conditions.
Yes we offer a full delivery and set up service if required. Cost is based on location and the amount of equipment involved. Please contact our office for an accurate quote.
All equipment can be picked up and returned from our warehouse: Showroom 3/19 Cornhill Street 3156, Ferntree Gully.
A Warehouse Fee is charged at 7% of the hire cost. This fee covers product handing in the warehouse and the general wear and tear of equipment. It does not cover excessive damage or the cost of breakages and/or losses.
Any bookings that are cancelled once deposit is paid will forfeit deposit. Confirmed hires or equipment items that are cancelled less than 7 days prior to pick up or delivery will incur a 100% of total hire/item cancellation fee.
Each quotation is valid for 7 days and is subject to stock availability, please check with the office regarding stock levels before processing deposit payment.
In order to make sure all DIY clients receive your bond back at the end of the hire Feel Good Events have put together a list of do’s and don’ts so that you will not be liable for any damage, cleaning or repair when you return the equipment. One of the most common causes of damage is caused by you or your guests leaning over the equipment at a party and spilling a drink. This will result in cleaning, damage to the equipment and possible injury to you. It is very important that you police this issue as it will save you alot of money in the long run. Making sure equipment is set up out of the way and not in any walk ways will ensure that both equipment and guests are safe. If using speaker or lighting stands, always make sure legs are fully opened for proper stability. Sticking down all cables will also insure safety to your guests.
It is important that equipment is transported properly to avoid damage. Although equipment in most cases has a protective cover or road case equipment can still be damaged if not transported properly. Damage that occurs to road cases will also be charged to you. Please remember that although equipment is in road cases it still has electronic equipment inside and needs to be treated with care. Please make sure you have a method of transport that is suitable to the amount of equipment you are hiring. • No open trailers or Ute’s allowed (all equipment must be transported in an enclosed vehicle) Delivery at extra cost can be arranged if you do not have suitable transport. • Make sure all equipment is secured properly to avoid damage in transit. • Blankets and some sort of padding are advised to avoid rubbing and damage in transit. • Leaving equipment in cars on hot days for long periods of time will also cause serious damage to equipment.
Equipment must be returned in the same condition that it is hired. Please make sure all dust etc is cleaned from consoles, lights and speakers. Do not use any chemicals on equipment when cleaning just a dry cloth or duster.
It is very important that the equipment you hire receives constant 240 volt current without it increasing or decreasing. If you are planning to use a generator please let our staff know when booking in the equipment so that we can give you advice on the size of generator that you will need. Power will depend on the items hired, please check with our office on what is needed for your event.