Full Hire Terms & FAQs

View Our Full Terms & Conditions Here

Terms & Conditions

Service & Delivery FAQS

Monday 10am till 5pm
Tuesday 10am till 5pm
Wednesday 10am till 5pm
Thursday 10am till 5pm
Friday 10am till 5pm
Saturday by appointment only

To request a quote for any of our equipment or services, visit our contact page and fill out one of the enquiry forms or add your equipment items to our wish list. The office will get in contact with you within 24 -48 hours from sending the enquiry.

You can also make an enquiry by calling our office during our trading hours 1300 134 493 or emailing us at dance@feelgoodevents.com.au.

To give you the most accurate quote, please provide as much information as you can. If you have most of your details for your event or wedding it would be best to fill out the detailed enquiry form as this will allow you to provide all the information we need to start the quoting process.

Yes, we have a minimum hire charge of $1,000 for all equipment. You must spend $1,000 or more on equipment to qualify for the hire.

To be eligible for delivery you must meet the minimum spend. Please note that delivery, labour or pick up costs are not included in the minimum spend requirement.

No. Delivery is worked out on location and the amount of equipment that is being hired, to get a accurate price please contact our office.

The labour fee covers all man hours to prep, load, unload, set up & pack down equipment for your event. The labour fee is based on the equipment ordered, access into the venue and how long each item takes to install and pack down.

Yes. Feel Good Events offers a 24 hour service, 7 days a week. A after hours fee will be charged for anything before 9am or after 5pm Monday to Saturday.

Sunday rates apply.

After hours fees are based on how many people will need be allocated for the delivery and pick up.

If booking is cancelled between deposit payment and up to 8 days before the event, Feel Good Events will make a full refund of any hire fees paid minus the 20% deposit paid.

Bookings cancelled within 7 days of the event date will forfeit 100% of the total hire fee. These cancellation terms apply to cancellation of individual items from any confirmed order as well.

We are a Melbourne base company but do travel interstate. Please contact our office for more pricing and information.

Yes, all pricing includes GST.

Delivery events will be allocated a 3 hour delivery time slot for the day of the event and the same for pickup which a 3 hour time slot will be allocated for the following day. This is classified as a 1 day hire, delivery/pick up days may vary on the time of the year and work load.

To make a booking simply send us a Wishlist request via the website, an website enquiry or by calling our office. Our office is open 10am till 5pm Monday till Friday so you are welcome to pop down anytime during these trading hours to see us in person.

If you already have a quote from our office, the next step is paying the 20% deposit which will secure your service or equipment for the desired date. If the event or wedding is within 7 days you will be required to pay the full amount.

Yes, all hires are required to pay a 20% deposit to lock in the equipment or service. No equipment will be locked in for your desired date until a deposit has been received.

A bond may be charged for super delicate items like feathers etc. This is only for delivery clients and they will receive the bond back once the equipment is counted and collected after the event.

If a bond is being refunded into your account please make sure to allow 2 -3 working days to process into your account.

You can pay for  your quote or invoice using Pin Payments via a secure online payment portal, over the phone with a credit card, into our bank account via internet banking, or at our office through EFTPOS. We can accept Visa, Mastercard, or AMEX (1.65% surcharge) over the phone but unfortunately, cheques are not accepted.

The damage waiver is payable by the hirer to cover all costs associated with normal wear and tear to the equipment. The waiver does not cover damage caused by misuse, equipment loss, or breakage caused by fire, storm, or accident.

If equipment is lost or damaged all equipment will be paid for by the client. In some cases the bond may cover loss or damage but otherwise all repairs and replacement will be paid for by the client.

Our equipment is not covered by insurance in your care and this is the responsibility of the hirer. For all hire conditions please check out our terms and conditions.

Yes, we offer a full delivery and set-up service if required. Cost is based on location and the amount of equipment involved. Please contact our office for an accurate quote. A minimum spend of $2,000 (on equipment) for a delivery service is needed.

Any bookings that are cancelled once deposit is paid will forfeit deposit.

Confirmed hires or equipment items that are cancelled less than 7 days prior to pick up or delivery will incur a 100% of total hire/item cancellation fee.

Each quotation is valid for 7 days and is subject to stock availability, please check with the office regarding stock levels before processing deposit payment.

Most of our equipment will be cleaned by our staff after collection from your event or wedding. The only items that we ask to be rinsed are our food and beverage items.

All glassware needs to be rinsed before being placed back in the glassware boxes. This is the same for any crockery or cutlery that is hired.

It is very important that the equipment you hire receives constant 240 volt current without it increasing or decreasing. If you are planning to use a generator please let our staff know when booking in the equipment so that we can give you advice on the size of generator that you will need.

Power will depend on the items hired, please check with our office on what is needed for your event.

Due to the nature of the business, we most likely have equipment booked during weekdays and then again over the weekend. If you must have your equipment earlier than your event date, you will be charged additional nights hire.

In some cases, due to scheduling, we might be able to offer earlier delivery but this will not be confirmed until the week of your event or wedding. If you want to guarantee delivery earlier you would be best to pay the additional nights hire.

Feel Good Events tries very hard to work with clients’ times and expectations but sometimes due to the volume of events or weddings in one week, we are unable to commit to particular times unless paid for.

Delivery & pick up schedules are confirmed the week of your event or wedding. Sometimes if needed we will contact you earlier to check the times we have you down for, will work for you (as clients will need to be at home to receive the delivery or pick up). If having your event or wedding at a venue these times will need to be confirmed with your venue, if we have the venues contact details we can also CC them into the delivery and pick up email.

All delivery and pick up times will be sent by email with the delivery & pick up drivers information. Drivers will in most cases call you 30 – 60 minutes before delivery or pick up to make sure you are home or someone is at the venue.

If you have an concerns about your booking or when your delivery will arrive, please either call our office 1300 134 493 or your delivery driver.

In some cases you will be supplied with an after hours number to call if you need anything after our open hours.