Frequently Asked Questions
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Do you offer rental items such as furniture, lighting, and props?
Absolutely! We offer an extensive range of party rental items, including furniture, lighting, props, drape, dance floors, and other décor elements. Our range of rental items will complement various party themes and styles, ensuring you have everything you need to bring your vision to life.
How do we get started with a consultation or quote for our party decorating?
Getting started is easy! Simply get in touch via our contact page here. Alternatively, you can send an email to our office at dance@feelgoodevents.com.au or give us a call on 1300 134 493.
Prefer to book in a phone call, in person meeting, or site visit with one of our event planners? Simply choose a time that suits you using one of the forms on this page!
Do you offer rental items such as furniture, lighting, and props?
Absolutely! We offer an extensive range of event rental items, including furniture, lighting, props, drape, dance floors, and other décor elements. Our range of rental items will complement various event themes and styles, ensuring you have everything you need to bring your vision to life.
What are the costs associated with your event decorating services?
Our pricing varies depending on the specific services and customisations your require for your event. After an initial consultation, we will provide a detailed quote outlining all costs to ensure transparency and help you plan your budget effectively.
How do you handle last-minute adjustments?
We understand that changes can happen, even at the last minute. Our team is flexible and experienced in handling adjustments efficiently, ensuring that your event goes smoothly regardless of any changes.
How do we get started with a consultation or quote for our event decorating?
Getting started is easy! Simply get in touch via our contact page here. Alternatively, you can send an email to our office at dance@feelgoodevents.com.au or give us a call on 1300 134 493.
Prefer to book in a phone call, in person meeting, or a site visit with one of our event planners? Simply choose a time that suits you using one of the forms on this page!
How do you handle budgeting for corporate events?
Our team are experts when it comes to managing budgets. We start by discussing your budget during the initial consultation to ensure we can plan an event that meets your expectations without any financial surprises. We provide a detailed breakdown of costs and work within your budget to maximise value. We’re also adept in finding creative, cost-effective solutions to achieve your desired outcome.
What if something goes wrong on the day of the event?
Our team is experienced in managing and troubleshooting any unexpected issues that may arise on the day of the event. We have contingency plans in place and work proactively to address potential challenges, ensuring that your event proceeds without a hitch.
How far in advance should we book your services for a corporate event?
We recommend booking our services as early as possible to secure your preferred date and allow ample time for planning. For large-scale events, booking at least 3-6 months in advance is ideal. However, we are also equipped to handle events with shorter lead times if needed.
Can you accommodate last-minute changes or requests?
Yes, we understand that plans can change. Our team is flexible and experienced in handling last-minute adjustments, whether it’s adding extra guests, changing the event layout, or incorporating new elements into the program. We’ll work with you to ensure everything runs smoothly, no matter what changes arise.
How do you ensure our event reflects our company’s brand and values?
We take the time to understand your company’s brand, culture, and goals. From the initial consultation to the final touches, we work closely with you to design an event that aligns with your company’s identity, ensuring that every detail resonates with your brand’s message and values.
What types of corporate events do you plan?
We plan a wide range of corporate events, including end of year parties, conferences, product launches, gala dinners, trade shows, brand activations, and more. Whether you need a large-scare event or a more intimate gathering, we can bring your vision to life.
Can you help us create a wedding day timeline?
Absolutely! We can create a comprehensive timeline for your wedding day that outlines every moment. We will coordinate your timeline with vendors and the wedding party to ensure that everyone is on the same page.
How do you handle last-minute changes or emergencies?
We are experienced in managing unexpected situations and will have contingency plans in place. Our team is skilled at thinking on their feet to resolve issues quickly and avoid any disruption to your special day.
Can you help with both the ceremony and reception planning?
Absolutely! We handle everything from ceremony logistics to reception details, ensuring a seamless flow from the moment you say ‘I Do’ to the last dance of the night.
What wedding planning services do you offer?
We offer a range of wedding planning services, including full-service planning, venue sourcing, vendor sourcing and coordination, on the day coordination, decorating, hire products, wedding design, and more. Whether you need help with every detail or just a little support, we can tailor our services to meet your needs.
What is the process for booking your party planning services?
The process starts with an initial consultation where we discuss your ideas, budget, and requirements. After this, we create a customised proposal and plan. Once approved, we secure your party date with a deposit, and the planning and coordination begin.
What types of parties do you plan?
We plan all types of parties, including birthdays, anniversaries, engagement parties, holiday parties, kids’ parties, baby showers, themed parties, and more. Whatever the occasion, we can help bring your vision to life.
Can you help me choose a theme for my party?
Absolutely! We love helping clients come up with creative and unique party themes. We’ll discuss your preferences, interests, and the vibe you want to create, then suggest some themes that match your vision.
What does your party planning service include?
Our party planning service includes everything from initial concept development to on-the-day coordination. We handle venue selection, décor and styling, entertainment, catering, invitations, and more, ensuring a seamless experience.
Can you work within my budget?
Yes, our team is experienced in working within a variety of budgets. We’ll help you prioritise what’s most important to you and offer creative solutions to maximise your budget while still creating an amazing event.
Do you coordinate with other vendors?
Yes, we frequently coordinate with other suppliers including florists, lighting specialists, photographers, caterers, and more, to ensure a cohesive a well-executed event. We manage these relationships to make sure all elements of your party come together seamlessly.
How do you handle unexpected issues on the day of the party?
On the rare occasion that there are unexpected issues, we always have contingency plans in place. Our team is experienced in handling last-minute changes or emergencies, ensuring your party runs smoothly without any disruptions.
How far in advance should I book your party planning services?
We recommend booking our party planning services as early as possible to ensure availability. Ideally at least 2-3 months prior to your party date.
What services do you offer for wedding decorating?
We offer a comprehensive range of wedding decorating services, including theme and concept development, venue styling, floral arrangements, table settings, lighting, custom décor, aisle décor, reception décor, and so much more. Our goal is to create a cohesive and beautiful environment that reflects your vision and enhances your special day.
Can you with both the ceremony and reception decorations?
Yes, we provide decorating services for both the ceremony and reception. Whether you need a seamless flow of décor from one space to another or distinct designs for each part of your wedding, we can tailor our services to meet your needs.
Do you provide custom décor solutions tailored to our wedding theme?
Absolutely! We specialise in creating custom décor solutions that align perfectly with your wedding theme. From personalised centrepieces to unique backdrops, we ensure every detail reflects your theme, style, and vision.
How do you incorporate our personal style and preferences into the décor?
We begin by having an in-depth consultation to understand your preferences, style, and vision for your wedding. Our expert decorators and stylists will then work to incorporate these elements into the décor design, ensuring that your personality shines through in every detail.
What is the process for booking your wedding decorating services?
The process starts with an initial consultation where we discuss your ideas, budget, and requirements. After this, we create a customised proposal and design plan. Once you approve the plan, we secure your date with a deposit, and the planning and coordination begin.
Do you offer rental items such as furniture, lighting, and props?
Absolutely! We offer an extensive range of wedding rental items, including furniture, lighting, props, drape, dance floors, and other décor elements. Our range of rental items will complement various wedding themes and styles, ensuring you have everything you need to bring your vision to life.
What are the costs associated with your wedding decorating services?
Our pricing varies depending on the specific services and customisations you require for your wedding After an initial consultation, we will provide a detailed quote outlining all costs to ensure transparency and help you plan your budget effectively.
Do you provide set up and pack down services on my wedding day?
Yes, our team handles all aspects of setup and pack down on your wedding day. We ensure that everything is installed to perfection before your guests arrive and removed seamlessly after your wedding. You won’t have to worry about a thing!
How do you handle last-minute adjustments?
We understand that changes can happen, even at the last minute. Our team is flexible and experienced in handling adjustments efficiently, ensuring that your wedding day goes smoothly regardless of any changes.
Can you work within our budget and provide cost-effective solutions?
Yes, our team are experts when it comes to working within your budget while still delivering a beautiful and memorable experience. We offer a range of cost-effective solutions that achieve your desired look without compromising on quality.
Do you coordinate with other vendors, such as florists and lighting specialists?
Yes, we frequently coordinate with other suppliers including florists, lighting specialists, photographers, caterers, and more, to ensure a cohesive a well-executed event. We manage these relationships to make sure all elements of your wedding come together seamlessly.
What happens if something goes wrong on the day? How do you handle issues?
In the rare event that something doesn’t go as planned, our team is trained to handle issues swiftly and discreetly. We always have a backup plan in place and work behind the scenes to resolve any problems without disrupting your special day.
Can you coordinate with our event planner or venue manager?
Absolutely! We will work closely with your event planner, venue manager, and other vendors to ensure a seamless and coordinated setup.
Can you work within our budget restraints?
Yes, we can tailor our services to fit within your budget. During the initial consultation, we will discuss your budget and provide a detailed proposal that outlines all costs.
What is your process for designing corporate event décor?
Our process begins with an initial consultation to understand your vision, goals, and requirements. We then create a detailed and personalised proposal and mood board. Once approved, we handle all aspects of execution, from delivery and set up to pack down after your event.
Do you offer lighting and AV services for corporate events?
Yes, we offer comprehensive lighting and AV services to enhance the ambiance and functionality of your event. Our services include stage lighting, mood lighting, sound systems, video screens, and more.
Do you offer themed décor for corporate events?
Yes, we offer a variety of themed décor options to suit your event’s specific theme or style. Whether you’re looking for sophisticated styling or a unique theme, our decorating service can bring your vision to life.
Can you create custom designs that align with our brand identity?
Absolutely! We specialise in creating custom décor that reflects your brand identity, value, and messaging. Whether it be custom signage, backdrops, props, or anything else you require, our team will work closely with you to ensure a cohesive and impactful visual presentation.
What is your pricing for party décor services?
Our pricing varies based on the specific services and customisations you require for your party. After an initial consultation, we will provide a detailed quote outlining all costs to ensure transparency and help you plan your budget effectively.
Can you provide décor for both indoor and outdoor parties?
Absolutely! We offer décor services for both indoor and outdoor parties, creating a cohesive atmosphere at all types of venue.
What types of party décor services do you offer?
We offer a wide range of party décor services, including:
- Themed decorations
- Table centrepieces
- Florals
- Lighting
- Drape
- Custom props
- Balloons
- And so much more!
Our goal is to create and unforgettable atmosphere that perfectly aligns with your vision!
Can you help with theme/style selection for my party?
Of course! We can assist you in choosing the perfect theme or style to suit your party. Our expert team will work with you to ensure that all décor elements align with your vision and create a cohesive atmosphere.
Do you provide custom décor items for parties?
Absolutely! We specialise in custom décor, including centrepieces, unique props, and personalised signage. Let us know your ideas, and we can bring them to life!
How far in advance should I book your party decorating services?
We recommend booking our services as early as possible to ensure availability and allow sufficient time for planning. Ideally, we suggest booking at least 2-3 months in advance, especially for larger events.
What is the process for designing my party décor?
Our process begins with a consultation to discuss your vision, theme, and budget for your party decorating. We’ll create a personalised design proposal and provide visual examples. Once approved, our team will handle the setup and ensure everything is perfect for your event.
Can you accommodate last-minute requests for party décor?
While we strive to accommodate last-minute requests, availability may be limited. For the best results, we recommend booking as early as possible. However, feel free to contact us to discuss any urgent needs.
What is included in your event planning services?
Our corporate event planning services include concept development, venue sourcing, supplier coordination, event design and decoration, logistics management, on-site coordination, and post event clean-up. Our team will take care of everything from start to finish so you don’t have to lift a finger.
Do you offer on-site event coordination?
Yes, we provide on-site management and coordination to ensure that everything runs smoothly on the day of your event. Our team will be there to oversee all aspects and handle any issues that may arise.
How do I get started with planning my event?
Getting started with us is easy! Simply visit our contact page here and fill out an enquiry with all of your party, wedding, or event details. Alternatively, you can send us an email at dance@feelgoodevents.com.au, or give us a call on 1300 134 493 to discuss your event requirements. From there, we can get started on understanding your vision and begin creating a tailored event plan for you.
Can you help with event design and decoration?
Absolutely! Our expert event planners can help will all aspects of event design and decoration, from selecting the perfect theme to arranging décor elements and creating stunning visual setups. Get in contact with us to find out more about how we can help you bring your vision to life.
What are your hours of operation?
Monday to Friday: 10am – 5pm
Saturday: By appointment only
Sunday: CLOSED
How do I request a quote?
To request a quote for any of our equipment or services, visit our contact page here and fill out one of the enquiry forms. Our event planners will get back to you within 24-48 hours of you sending your enquiry.
You can also make an enquiry by calling our office during our trading hours on 1300 134 493, or emailing us at dance@feelgoodevents.com.au.
In order for us to provide you with an accurate quote, please provide as much detail as possible. If you have most of the details for your party, wedding, or event, it would be best to fill out the detailed enquiry form as this will allow you to provide all the information we need to get started on the quoting process.
Is there a minimum hire charge?
Yes, we have a minimum spend requirement of $1,000 for all equipment and services. You must spend $1,000 or more on equipment to qualify for the hire.
For events held in the month of December, our minimum spend requirement is $5,000.
The be eligible for delivery, you must meet the minimum spend. Please note that delivery, labour, and pickup costs are not included in the minimum spend requirement.
Is delivery included in the price?
No. Delivery is worked out based on the location of your event and how much equipment is being hired. To get an accurate quote for delivery costs, please contact our office.
What do the labour costs cover?
The labour fee covers all man hours to prep, load, unload, set up & pack down equipment for your event. The labour fee is based on the equipment ordered, access into the venue and how long each item takes to install and pack down.
Can I arrange an after-hours delivery or pick up?
Yes. Feel Good Events offers a 24 hour service, 7 days a week. A after hours fee will be charged for anything before 9am or after 5pm Monday to Saturday.
Sunday rates apply.
After hours fees are based on how many people will need be allocated for the delivery and pick up.
What is your cancellation and refund policy?
If booking is cancelled between deposit payment and up to 8 days before the event, Feel Good Events will make a full refund of any hire fees paid minus the 20% deposit paid.
Bookings cancelled within 7 days of the event date will forfeit 100% of the total hire fee. These cancellation terms apply to cancellation of individual items from any confirmed order as well.
Do you travel interstate?
We are a Melbourne based company but we do travel interstate. Please contact our office for more pricing and information.
Is your pricing inclusive of GST?
Yes. All of our pricing includes GST.
When will my equipment be delivered?
Delivery events will be allocated a 3 hour delivery time slot for the day of the event and the same for pickup which a 3 hour time slot will be allocated for the following day. This is classified as a 1 day hire, delivery/pick up days may vary on the time of the year and work load.
How do I book equipment?
To make a booking, simply fill out an enquiry form on the contact page of our website. Alternatively, you can call our office on 1300 134 493, or send us an email at dance@feelgoodevents.com.au. Our office is open 10am-5pm Monday to Friday, so you are also welcome to pop in anytime during these hours to see us in person!
If you already have a quote from our office, the next step is paying the 20% deposit to secure your services or equipment for your desired event date. If your party, wedding, or event is within 7 days, you will be required to pay the full amount.
Do I need to pay a deposit?
Yes. All hires are required to pay a 20% deposit to lock in the equipment or service. No equipment will be locked in for your desired date until a deposit has been received.
Is there a bond to pay when hiring equipment?
A bond may be charged for super delicate items like feathers etc. This is only for delivery clients and they will receive the bond back once the equipment is counted and collected after the event.
If a bond is being refunded into your account please make sure to allow 2 -3 working days to process into your account.
How can I pay for equipment?
You can pay for your quote or invoice using Pin Payments via a secure online payment portal, over the phone with a credit card, into our bank account via internet banking, or at our office through EFTPOS. We can accept Visa, Mastercard, or AMEX (1.65% surcharge) over the phone but unfortunately, cheques are not accepted.
What is the ‘Damage Waiver’?
The damage waiver is payable by the hirer to cover all costs associated with normal wear and tear to the equipment. The waiver does not cover damage caused by misuse, equipment loss, or breakage caused by fire, storm, or accident.
What if there is loss or damage to equipment?
If equipment is lost or damaged, all equipment will be paid for by the client. In some cases, the bond may cover loss or damage, but otherwise all repairs and replacement will be paid for by the client.
Our equipment is not covered by insurance in your care and it is the responsibility of the hirer. For all hire conditions, please check out our terms and conditions.
Do you offer a delivery and set up service of equipment?
Yes. We offer a full delivery and set up service. Cost is based on location and the amount of equipment involved. Please contact our office for an accurate quote. A minimum spend of $1,000 (on equipment) for a delivery service is needed.
Do I lose my deposit if I cancel my booking?
Any bookings that are cancelled once the deposit is paid will forfeit the deposit.
If you cancel your book less than 7 days prior to your event date, you will forfeit 100% of amounts paid.
How long is my quote valid for?
Each quotation is valid for 7 days and is subject to stock availability. Please check with our office regarding stock levels before processing your deposit payment.
Does the equipment need to be cleaned before return?
Most of our equipment will be cleaned by our staff after collection from your event or wedding. The only items that we ask to be rinsed are our food and beverage items.
All glassware needs to be rinsed before being placed back in the glassware boxes. This is the same for any crockery or cutlery that is hired.
What type of power is needed for the equipment?
It is very important that the equipment you hire receives constant 240 volt current without it increasing or decreasing. If you are planning to use a generator please let our staff know when booking in the equipment so that we can give you advice on the size of generator that you will need.
Power will depend on the items hired, please check with our office on what is needed for your event.
Can my equipment be delivered a couple of days earlier than my event?
Due to the nature of the business, we most likely have equipment booked during weekdays and then again over the weekend. If you must have your equipment earlier than your event date, you will be charged additional nights hire.
In some cases, due to scheduling, we might be able to offer earlier delivery but this will not be confirmed until the week of your event or wedding. If you want to guarantee delivery earlier you would be best to pay the additional nights hire.
Feel Good Events tries very hard to work with clients’ times and expectations but sometimes due to the volume of events or weddings in one week, we are unable to commit to particular times unless paid for.
When will I know my delivery & pick up times?
Delivery & pick up schedules are confirmed the week of your party, wedding, or event. Sometimes, if needed, we will contact you earlier to check that the times we have down for you will work for you (as some clients need to be at home to receive the delivery or pick up). If your event is at a venue, delivery & pickup times will need to be confirmed with your venue. If we have the contact details for your venue, we can also CC them into the delivery and pick up email.
All delivery and pick up times will be sent via email along with the details of your delivery & pick up driver. Drivers, in most cases, will call you 30-60 minutes before delivery or pick up to make sure you are home or that someone is at the venue.
Who do I call if I have concerns?
If you have concerns about your booking or when your delivery will arrive, please either call our office on 1300 134 493, or your delivery driver. You will be provided with your delivery driver’s details prior to your event.
In some cases, you will be provided with an after-hours number to call if you need anything beyond our operating hours.
Product Hire FAQ example
Product Hire FAQ example
How far in advance should I book your decorating services?
We recommend booking our decorating services as early as possible to ensure availability. Ideally at least 2-3 months prior to your event date.
What types of corporate events do you decorate for?
We offer decorating services for all types of corporate events, including brand activations and launces, gala dinners, end of year parties, conference parties, trade shows, and many more. Don’t see your event type listed? Get in touch with us and we’d be happy to discuss how we can assist you!
How far in advance should I book your wedding services?
We recommend booking our wedding services as soon as possible to secure your date on our calendar. Popular wedding dates fill up quickly, so it’s best to reach out to us as soon as you start planning your wedding.
Can you assist with finding and booking wedding vendors?
Absolutely! We have a network of trusted wedding vendors that we can recommend based on your preferences and budget. This includes everything from photographers and videographers to catering and florists. We’ll help you find the perfect vendors for your wedding and coordinate with them to ensure everything aligns seamlessly.
What is the process for getting started with your wedding planning services?
The process begins with an initial consultation, where we discuss your vision, requirements, and expectations. From there, we’ll create a custom proposal outlining our services, and once approved, we’ll start bringing your wedding vision to life.
Do you offer customisable wedding packages?
Yes, we understand that every wedding is unique, and we offer customisable packages to suit your specific needs, preferences, and budget. We can tailor our services to fit your requirements and create a package that works best for you.
Can you help us find a wedding venue?
Yes, venue sourcing is one of our key wedding planning services that we offer. We’ll help you find a venue that fits your style, guest list, and budget.
How do we get started with a consultation or quote for our wedding decorating?
Getting started is easy! Simply get in touch via our contact page here. Alternatively, you can send an email to our office at dance@feelgoodevents.com.au or give us a call on 1300 134 493.
Prefer to book in a phone call, in person meeting, or site visit with one of our event planners? Simply choose a time that suits you using one of the forms above!
Do you handle the setup and pack down of the décor?
Yes, our team manages both the setup and pack down of all décor elements. We will ensure that everything is beautifully arranged before your event and efficiently removed afterwards.
Still Have Questions?
If you didn’t find the answer you were looking for, we’re here to help! Feel free to contact us with any additional questions or concerns. Our team is ready to assist you in making your event a memorable one!
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Still Have Questions?
If you didn’t find the answer you were looking for, we’re here to help! Feel free to contact us with any additional questions or concerns. Our team is ready to assist you in making your event a memorable one!